Delivery & Returns

Delivery

Next working day UK delivery

Orders placed by 2pm Monday to Friday are engraved and dispatched the same working day for next working day delivery anywhere in the UK. Orders placed after 2pm, at weekends or on bank holidays are dispatched on the next working day. Deliveries to some remote areas may take longer. Read more about next day delivery.

Delivery charges

• UK delivery: £8.99 flat rate per order
• Collection: free from our Newcastle-under-Lyme shop
• Outside the UK: please contact us before ordering

Free collection

Choose “Free collection” at checkout and collect your order from Trophy Next Day, Unit 15, Roebuck Centre, High Street, Newcastle-under-Lyme, Staffordshire ST5 1SW.

Opening hours: Monday to Friday 9:30am–6pm, Saturday 10am–4pm, Sunday closed.

Large and time-critical orders

If you are ordering in bulk or need your awards for a specific date, please contact us or call 01782 637409 before ordering so we can confirm timings.

Returns

100% money back guarantee

We stand by the quality of our trophies and awards. If you are not satisfied with the quality of your order, or the product does not meet your expectations, simply contact us and we will make it right with a replacement or a full refund.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not as ordered, email info@trophynextday.co.uk with your order number and a photo, and we will arrange a replacement or refund.

Personalised and engraved items

Engraved and personalised items are made to your instructions, so please check names, dates and spellings carefully before placing your order. Items personalised to your specification can’t be returned simply because of a change of mind, but this does not affect our money back guarantee for quality problems or your statutory rights.

Contact us

Email info@trophynextday.co.uk, call 01782 637409 or visit our contact page.